When you charged for Ellevate Pro or Executive Access, you agree to a 12-month membership commitment. This is true even if you sign-up for a monthly payment plan.
All accounts are automatically set to auto-renew at the end of the 12-month membership commitment.
For example:
- If you are charged on February 5th, 2023, your membership commitment will renew on February 5th, 2024
If you wish to opt out of auto-renewing your 12- month membership commitment:
- You will need to switch off the auto-renewal setting within your Ellevate account
- For example, if your membership is set to auto-renew on February, 5th 2024, you need to switch off auto-renew by February 4th, 2024
Note: If your auto-renew initiates and you did not intend to renew, please write to us at [email protected] so we can assist with cancellation and refund.
INSTRUCTIONS FOR HOW TO SHUT OFF AUTO-RENEW
Log into your Ellevate account from here.
Once you are logged in, select My Account.
Within My Account scroll to the Membership Plan section and select the radio button for No, Do Not Auto-Renew My Membership.
Click on Update Membership to save the changes.
Please note: Even if you switch off the auto-renewal, your monthly payments will continue until your membership expires. We do not offer mid-term cancellations or refunds.